Love these folks. First contacted them when our whole house generator hadn’t run for a few years and another company wasn’t able to get it running. Called New Hampshire generator and the owner answered the phone. After asking me two questions he knew the solution and sent a tech out that week. Adam, the technician, was awesome and had it up and running in less than 2 hours (on a brutally cold day). The owner’s diagnosis was dead on and Adam also found another problem that needed to be fixed. Since then, they have performed yearly maintenance on our generator and their technicians are always awesome and very helpful with any questions I have.
While performing the work, Adam noted that the generator was too close to the building, and didn’t meet code, and eventually would have to be moved for them to continue servicing it. This is in contrast to other generator service companies that won’t touch your generator if it doesn’t meet code. Their price to move it was very reasonable and they banged it out in a half day. More importantly, they’ve never pressured us with sales tactics to buy a new one even though our generator is over 15 years old now.
Note: Whoever performed the original installation, violated building code because the code has not changed since a number of years before it was installed.
Prior to calling New Hampshire Generator, we had hired a big-name plumbing and heating company from Manchester that supposedly specialized in generators. The technician they sent out had no idea what he was doing and spent 4 hours on the phone with the manufacturer without performing any real work and when he was done he stated that the generator was dead and needed to be replaced. A few days later they reached out to me to give me an estimate for a new generator for $15,000 and sent me a bill for the full 4 hours. Needless to say, I was pretty ticked off.
If you need your generator serviced or you need a new one installed, call these folks. You won’t be disappointed.